Waste Management Customer Service
Waste Less. Recycle More. Trash Collection Services Flyer
Waste Management Contract
Novi improving trash, recycling service (Excerpt from Novi Today Magazine)
Will I have the option of moving to a smaller trash bin?
Yes, residents will be given the opportunity to exchange the 96-gallon trash cart for a smaller 64-gallon cart via a returned postcard that was attached to their new carts. The postcard must be returned to the City within 30-days of receiving the cart. This is a one-time option that only applies to the 96-gallon trash cart. If you choose to switch your cart after the designated exchange period you will be charged a $15 removal/delivery fee.
When can I put out my trash, recycling, and yard waste?
Per city ordinance, you should not put out waste or recycling bins earlier than 24 hours prior to the scheduled collection day. It is the responsibility of both the property owner and the property occupant to place refuse at the designated collection site within a refuse bin, sealed container or plastic bag to prevent objectionable odors, or spillage of refuse upon any public or private site. All receptacles must be removed from such areas no later than 12 hours following the actual collection. Trash receptacles must be placed within a totally enclosed building or placed upon an area of the rear yard of the occupant's property so as not to create a nuisance to surrounding residents.
Can I receive handicap / door-to-curb service if needed?
Yes, This service is designed to assist those residents who, due to short-term injury or long-term disability, cannot carry their trash or recycling to the curb on collection day. Residents must provide documentation (i.e. a doctor’s note or other medical form indicating restrictions) to the City of Novi. To establish this service, please fill out the Door to Curb form and mail it to 26300 Lee BeGole Drive, Novi, MI, 48375 or fax it to 248-735-5669.
How will I be billed and can I put a hold on my service when I’m out of town?
The cost for refuse services will be collected as a fee on your summer and winter tax bills and includes trash, recycling, yard waste and bulk item collection. There is no provision in the contract for residents to put a hold on or opt out of service at this time.
Will my home be serviced at the same time every week?
While Waste Management strives to maintain a consistent pick up schedule, there are times where service will occur earlier or later due to weather, issues with trucks, substitute drivers, etc.
Do I have to call to schedule a bulk item pick up?
No, but a courtesy call to Waste Management at 866-797-9018 is appreciated so the driver can be prepared.
What is the holiday schedule?
If one of the following holidays falls during the week ON OR BEFORE your collection day in a given week, your collection will be one day behind. Holidays observed: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day.
Why is yard waste only picked up during certain times of the year?
Michigan State law prohibits yard waste from being disposed of in a landfill and the composting site where Waste Management takes yard waste is not open during the winter months.