January 2018 - Records Clerk Suzan Yacoub
Records Clerk - Suzan Yacoub
The Public Safety Administration would like to extend their appreciation and congratulations to Records Clerk Suzan (Suzie) Yacoub on her nomination and selection as the Novi Public Safety Employee of the Month – January 2018. Suzie was nominated by the Public Safety Records Team and selected by the Implementation Committee for her professionalism, enthusiasm, kindness, and proactive work approach.
Since starting with the agency on July 31, 2017, Suzie has made an immediate impact with operations at the front desk. Suzie is the first point of contact for all persons coming into, or calling, the Novi Police Department. Suzie has proven to be a professional, confident, and compassionate voice to citizens either on phone or in person. Beyond her daily citizen interactions, Suzie also took it upon yourself to redesign the front desk area, removing all of the clutter and unnecessary cabinets which resulted in a cleaner, more professional environment for her and her coworkers. Noting an area needing improvement, Suzie also worked with Pat Cauchi to design new signage for the Police Station lobby describing our PBT and impound fees.
Suzie continually exemplifies the City of Novi Customer Service Guarantee with such descriptors as being courteous and resourceful during every citizen interaction she has. Suzie is doing an excellent job and is a true asset to our Public Safety team. We applaud Suzie on her work ethic, eagerness, and positive attitude with everything she does. The men and women of the Novi Police and Fire Departments congratulate Suzie Yacoub on being named Public Safety Employee of the Month - January 2018.
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