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Eyes and Ears Program

Eyes and Ears logo“As a steward of the community, I am entrusted to keep my eyes and ears on Novi. It’s my duty & responsibility to be alert for public hazards, emergencies and concerns I encounter during the day and to make timely contact with the City Department responsible for resolving these issues.”

Eyes and Ears Hangar

The Novi Eyes & Ears program is designed to provide community members with the appropriate department information and contact numbers to quickly and efficiently report suspicious activity.

Communities who have implemented this type of program have seen significant results in identifying items to be repaired and generally see an improvement in their sense of community.

Contact the right City Department from 8:00am to 5:00pm to report maintenance problems or potential hazards.

Type of Concern/ Problem Dept. Phone
(all 248 area code)
Car Parked Across Walkway Police 347-0575
Catch Basin Obstruction DPW 735-5640
Dead Animals DPW 735-5640
High Grass/ Weeds Ordinance 735-5678
Leaking Hydrant/ Water Line DPW 735-5640
Malfunctioning Traffic Signal Police 347-0575
Missing Street Sign DPW 735-5640
Pot Holes DPW 735-5640
Road Hazard Police 347-0575
Street Light Outage Police 347-0575
Abandoned Vehicle Police 347-0575

What You Need to Know

The non-emergency Dispatch phone # is 248-347-0575. Pre-program your cell phone. Use this for all non-life threatening emergencies and after regular weekday business hours.

Call 9-1-1 if you witness a crime or emergency in progress.

The Dispatcher will ask you:

  • Who are you? (Name and Department)
  • Where you are? (Give special instructions on how to get the location if needed)
  • The nature of the emergency
  • Is the incident in progress?
  • Any circumstances that may help or impede response personnel

If Reporting a Crime

Make sure to get descriptions of all parties involved.

  • Male/Female
  • White/Black/Other
  • Approximate age
  • Clothing description
  • On foot or in vehicle (license plate if available)
  • Direction of travel
  • Color of vehicle
  • Type of vehicle
  • Any weapons (guns, knife, etc)