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City of Novi
City of Novi

Frequently Asked Questions

Waste Management
Waste Management Customer Service
866-797-9018

Trash Update Flyer / Collection Days
Trash Rollout Brochure
Waste Less. Recycle More.  Trash Collection Services Flyer

Will I have the option of moving to a smaller trash bin?

Yes, residents will be given the opportunity to exchange the 96-gallon trash cart for a smaller 64-gallon cart via a returned postcard that was attached to their new carts. The postcard must be returned to the City by November 16, 2016. This is a one-time option that only applies to the 96-gallon trash cart. If you choose to switch your cart after the designated exchange period you will be charged a $15 removal/delivery fee.

Waste Management CrewWhen can I put out my trash, recycling, and yard waste?

Per city ordinance, you should not put out waste or recycling bins earlier than 24 hours prior to the scheduled collection day. It is the responsibility of both the property owner and the property  occupant to place refuse at the designated collection site within a refuse bin, sealed container or plastic bag to prevent objectionable odors, or spillage of refuse upon any public or private site. All receptacles must be removed from such areas no later than 12 hours following the actual collection. Trash receptacles must be placed within a totally enclosed building or placed upon an area of the rear yard of the occupant's property so as not to create a nuisance to surrounding residents.

Do I have to cancel my current service?

No, if your service (a subscription, quarterly or month-to-month) ends on June 30, you do not need to do anything. Your current provider knows that the City of Novi assumes responsibility as of July 1.

I have a contract with my current provider. What do I do?

The City of Novi will honor contracts but we need a hard/digital version of the contract in order to verify that a subdivision is under contract. Please contact the City of Novi’s Department of Public Services Customer Service Team at 248-735-5640 with any questions about billing.

What is the holiday schedule?

If one of the following holidays falls during the week ON OR BEFORE your collection day in a given week, your collection will be one day behind. Holidays observed: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day.