Efficiency, consolidation, and partnerships are expected of all levels of government. It has become necessary for local government, in particular, to establish, nurture, and promote new and innovative partnerships in an effort to increase service delivery and reduce overall costs. In 2010, the City of Novi created a Public Safety Administrative team to provide the management accountability for Police and Fire functions. The Public Safety Administration is overseen by the Director of Public Safety.
This consolidation has provided several strategic enhancements, including a more flexible and integrated delivery of emergency and routine public safety services as measured by data the administration collects from the computer aided dispatch system and the feedback received from the National Citizen Survey and the City’s website; a closer connection between public safety services planning, service delivery and staff utilization; and a more focused and deliberate management of all members of the Police and Fire teams.
In addition to consolidating administrative functions of the Police and Fire Departments, this initiative centralized Police and Fire records, emergency management, training, budgeting, and grant reporting. Emergency communications have been standardized and upgraded to include a state-of-the-art, 800 MHz, “Open-Sky,” interoperable, radio system.
The City of Novi is committed to a combination Fire Department staffing system of full-time, paid-on–call, auxiliary, mutual aid, and contracted personnel to provide services. With 28 full-time and more than 70 part-time personnel, the Fire Department employs a cadre of highly trained and specialized staff with an enormous amount of expertise and talents. All members are required to meet and maintain minimum levels of training in fire suppression, hazardous material response, emergency driving, specialized rescue, and emergency medical services.
Most Departments view their hierarchical organization chart as “top-down,” with minimal input from line staff and first-line supervisors. The administration’s current organizational chart inverts this, with a goal of creating leadership at all levels. Regardless of one’s rank or position, all members share a focus on strategic thinking and value-driven decision making. It also aims to create accountability measures at all levels which are uniquely tied to the goals and objectives set by the elected leaders and City administration.
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